FREQUENTLY ASKED QUESTIONS
ORDERING & PAYMENT
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, wallets, and Cash on Delivery (COD) on eligible orders.
Can I place an order without creating an account?
Yes, you can check out as a guest, but creating an account helps you track orders and manage returns more easily.
Can I modify or cancel my order after placing it?
You can request changes or cancellations within 1 hour of placing the order. After that, the order may already be in processing and cannot be cancelled. See our Cancellation Policy.
Is Cash on Delivery available?
Yes, COD is available for orders up to ₹5,000, depending on your location and serviceability.
Why was my payment declined?
This may happen due to payment provider or bank related issues, expired cards, or incorrect details. Please try another method or contact your bank.
Do you offer discounts or promo codes?
Yes! We run regular promotions. You’ll see available offers on the website or during checkout.
SHIPPING & RETURNS
How long does delivery take?
Orders are usually delivered within 3–6 business days, depending on your location.
How do I track my order?
You'll receive a tracking link via email and WhatsApp once your order is shipped.
What is your return policy?
You can return or exchange unused items within 7 days of delivery. Items must be in original packaging with all tags. See our Returns Policy.
How do I initiate a return or exchange?
Contact us with your order ID and reason for return via chat or Email. Our team will guide you through the steps.
Do you offer free shipping?
Yes, we offer free shipping on all orders above ₹2000. A shipping fee may be applicable to smaller orders.
Can I change my delivery address after ordering?
Yes, if your order hasn’t been shipped yet. Please contact us immediately to request changes.
PRODUCT ENQUIRY
Are your products authentic?
Absolutely. We only sell 100% genuine products from authorized brand partners.
How do I choose the right racket or bat?
Visit our product guides or reach out via chat. We’ll help you based on your game, level, and preferences.
Do you sell products for beginners?
Yes, we stock gear for all levels — from beginners to pros — across sports like badminton, cricket, tennis, and more.
Do you sell combo kits or bundles?
Yes, we offer curated kits and value bundles. Look out for them in the Combo Offers section.
Can I pre-order a product that’s launching soon?
Yes, if pre-orders are enabled. Check the product page or follow us on Instagram for updates.
SERVICES
Do you offer racket restringing?
Yes! We offer free restringing services — you only pay for the string. Pickup and drop are free within serviceable areas.
How do I book a restringing service?
Visit our Restringing Service page, fill in your details, and complete checkout. Our expert will contact you to confirm pickup.
Who does the restringing?
Our technicians are certified by the GRSA (Global Racket Stringers Association), ensuring professional-grade accuracy and care.
Do you offer custom tension settings?
Yes. You can specify your preferred tension, or we can recommend one based on your playing style.
Is restringing available for tennis and squash too?
Absolutely. We offer restringing services for badminton, tennis, and squash rackets.
Do you offer team or academy services?
Yes, we provide bulk services and custom pricing for sports clubs, schools, and academies. Contact us for details.